Shipping policy

SHIPPING

The shipping cost is visible on the checkout page after adding your products to the cart.

Orders are processed by our logistics department within 6-8 weeks from the date they are received in our system.

[ ITALY ] Delivery normally takes place within 2-3 working days from when the order is handed over to the courier throughout Italy, with the exception of Sicily, Sardinia and Calabria where delivery may require one additional day.

[ EUROPE ] Delivery normally takes place within 3-5 working days from when the order is handed over to the courier, excluding remote areas where delivery may require one additional day.

[ NON-EU ] Delivery normally takes place within 2-4 working days from when the order is handed over to the courier, excluding remote areas where delivery may require one additional day.

Products are delivered via DHL courier from Monday to Friday during office hours.

During sale periods and promotions, shipments may require longer processing times.

Please note that shipments and deliveries are not carried out on weekends and national holidays.

We recommend always choosing an address where someone is available to receive the delivery. If you prefer to receive your order at your office or with a concierge, please also indicate the name of the contact person.

If you are not present at the time of delivery, the courier will leave a notification note with instructions to collect the goods or will attempt 2 additional delivery attempts.

We always recommend monitoring the shipment status using the tracking number that will be sent to you by email when your parcel is shipped — you will be able to check the status of your order at any time!

Upon delivery of the products, we always recommend that you check:

  • that the number of packages delivered corresponds to what is indicated in the transport document.

  • that the packaging is intact, not damaged, wet or otherwise altered, including the sealing materials (adhesive tape or metal straps).

What should I do if my package is damaged or items are missing?

We care that you receive an intact package with all purchased items. If this is not the case, please help us by sending photos of the damaged package to our Customer Care.

In case of missing items, please always write to our Customer Service at customerservice@paoloscaforanapoli.it, briefly specifying exactly which items are involved.

What should I do if I have not received my package?

Our couriers do their best to ensure that you receive your order on time and in perfect condition. Despite our attention, we cannot exclude the possibility of exceptions.

If the tracking number shows a delivery issue related to the shipping address, you may contact the courier directly for further information.

If the courier requires our intervention (as the sender), please contact our Customer Service at customerservice@paoloscaforanapoli.it no later than 14 days from the shipment date.

CUSTOMS DUTIES

For deliveries requested to countries outside the European Union, any import customs charges will be borne by the recipient.

We are not aware of the amount of customs duties, which will be communicated to you by the courier once the shipment reaches its destination.

We therefore recommend contacting your country’s customs authorities in advance to verify costs and any import limitations.

  • ( UK ) From January 1, 2021, due to Brexit, shipments to the United Kingdom with a total value of purchased items exceeding £135.00 are subject to customs duties and any additional costs, which are borne by the customer. Under no circumstances is Customer Service aware of the amount of these costs, as they vary by country and cannot be indicated at the time of order completion. We recommend contacting the UK Customs Office for further information.